Accounts Receivable Follow-up Specialist
Gillette, WY
Full Time
Mid Level
About:
Hoskinson Health & Wellness Clinic is a newly founded team-based physician-led, comprehensive health and wellness clinic in the beautiful area of Gillette, Wyoming. Our company was created to provide prospective healthcare resources to the community and meet the needs of our patient base.
Company Mission and Philosophy:
Hoskinson Health & Wellness Clinic is owned by physicians who have teamed together to help end discrepancies they have seen for decades in the healthcare space. Our mission is to help patients truly live better, healthier lives by providing comprehensive care through a variety of specialists and support services. HH&WC has an integrated regenerative & longevity philosophy that functions hand-in-hand with treatment planning, preventive care, and team collaboration on patient cases. We believe that patients are more than their diagnoses and deserve access to the best education and resources we can provide. To ensure this mission is met, we focus on integrating highly effective technology, encourage collaboration among the team, and take lower patient volumes to allow patients more time with our staff.
Job Overview:
The Accounts Receivable Follow-Up Specialist is responsible for managing and resolving outstanding accounts receivable issues to ensure timely collections and maintain healthy cash flow. This role involves regular communication with customers, analyzing payment trends, and collaborating with internal teams to streamline the collections process.
Supervises:
NA
Supervisory Responsibilities:
- NA
Duties/ Responsibilities:
- Follow up on outstanding invoices and payments through phone calls, emails, and correspondence.
- Develop and maintain a systematic approach for tracking and prioritizing accounts with overdue balances.
- Establish and maintain strong relationships with customers to facilitate timely payments.
- Address customer inquiries and resolve disputes related to billing and payment issues.
- Review and analyze customer accounts to identify patterns or trends in payment delays.
- Assess customer creditworthiness and flag accounts that may require special attention.
- Prepare and maintain reports on accounts receivable aging, collections status, and follow-up activities.
- Provide regular updates to management on collection efforts and outstanding balances.
- Work closely with the billing team to ensure accuracy in invoices and resolve discrepancies.
- Collaborate with the sales team to understand customer relationships and facilitate collections.
- Identify opportunities to improve the collections process and enhance cash flow management.
- Assist in the development and implementation of policies and procedures for effective accounts receivable management.
- All other duties as assigned
Education/Certifications/Licenses
Required
- High school diploma required; associate's or bachelor's degree in finance, accounting, or a related field preferred.
- 2+ years of experience in accounts receivable, collections, or related financial roles.
- Familiarity with healthcare billing practices or relevant industry experience is a plus.
Required Skills/Abilities
- Strong communication and interpersonal skills.
- Proficiency in accounts receivable software and Microsoft Office Suite, particularly Excel.
- Excellent analytical and problem-solving abilities.
- Detail-oriented and highly organized.
- Ability to work independently and handle multiple priorities effectively.
- Professional and courteous demeanor when interacting with customers.
Physical Requirements
- Ability to sit for long periods of time 8-10hrs.
Working Environment
- Primarily work in an office setting with some travel to and from different business locations
- Standard business hours, though flexibility is often required to accommodate schedules and deadlines.
- Use of video conferencing tools for virtual meetings and presentations with clients and team members.
- Health Insurance: Company pays 100% of your health insurance premiums, which includes a low-deductible health plan through Cigna, Vision, and Dental.
- Additional Insurance: $50 employer monthly allotment for Disability, Life insurances, Cancer coverage, Accident policies, and more through a supplemental company.
- Retirement: Up to 8% match for retirement, no waiting period!
- Vacation & leave: Generous vacation and sick leave with accrual and carry-over opportunities.
- Continuing or Additional Education: HH&WC will assist in the professional development of all employees with HR approval.
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