Radiology Office Coordinator
About:
Hoskinson Health & Wellness Clinic is a newly founded team-based physician-led, comprehensive health and wellness clinic in the beautiful area of Gillette, Wyoming. Our company was created to provide prospective healthcare resources to the community and meet the needs of our patient base.
Company Mission and Philosophy:
Hoskinson Health & Wellness Clinic is owned by physicians who have teamed together to help end discrepancies they have seen for decades in the healthcare space. Our mission is to help patients truly live better, healthier lives by providing comprehensive care through a variety of specialists and support services. HH&WC has an integrated regenerative & longevity philosophy that functions hand-in-hand with treatment planning, preventive care, and team collaboration on patient cases. We believe that patients are more than their diagnoses and deserve access to the best education and resources we can provide. To ensure this mission is met, we focus on integrating highly effective technology, encourage collaboration among the team, and take lower patient volumes to allow patients more time with our staff.
Job Summary: The Radiology Office Coordinator will be responsible for greeting patients at our facility. Additionally, the Secretary will obtain required personal and insurance information, establish patient accounts, disclose insurance and payment policies, collect payments, prior authorization, locate previous films and generally ensure necessary patient material is complete prior to the examination. The ideal candidate will interact professionally and effectively with patients, referring physicians, and coworkers while maintaining the best possible patient flow at all times. Additional responsibilities include: performing related tasks such as assisting patients, transporting patients, maintaining and ordering supplies and maintaining the cleanliness of work areas.
Supervises: None
Supervisory Responsibilities:
- None
Duties/ Responsibilities:
- Answers the telephone and provides assistance to patients or providers to schedule radiologic exams.
- Focuses on patient satisfaction by scheduling appointments promptly and courteously. Obtains accurate information and properly documents the patient in the scheduling system.
- Provides a high level of customer service to patients coming into the department and ensures they are timely taken back for their scheduled service.
- Provides a learning environment and provides exceptional customer service to all. Friendly, cheerful and helpful to patients and others. Ability to meet patients and others needs while following office policies and procedures in person and on the telephone.
- Obtaining any necessary prior-authorizations needed prior to scheduling a patient for an exam.
- Assisting the technologist with obtaining any prior imaging needed before the day of the exam.
- Will work as a team with other imaging departments to coordinate patient care and flow throughout the care environment.
- Consistently demonstrates the ability to efficiently perform multiple complex tasks at once.
- Obtains consents and authorizations for procedures.
- Orders supplies and/or equipment.
- Transportation of patients and moving patients to a bed or wheelchair.
- Assisting technologists with patients during exams, when needed.
- Participates in upkeep of department, i.e, cleanliness of work area, preventive maintenance, stocking of supplies, reports all malfunctioning equipment.
- Ability to work in a team environment.
- All other duties as assigned
Education/Certifications/Licenses
Required
- Education - High School Diploma/GED Equivalent: General Studies
- Certification - **Basic Life Support (BLS) Certification - American Heart Association (AHA)(RT)
- Willing to obtain upon hire
Experience
- 3-5 years of clerical and/or customer service experience.
Preferred:
- Experience as a clerical and/or customer service staff in a medical setting.
Required Skills/Abilities
- Excellent interpersonal and telephone skills
- Excellent verbal and written communication skills
- Willing to work in multiple different computer programs and systems
- Good organizational skills; able to prioritize, multi-task and problem-solve
- Compassionate and considerate
- Team player
- Reliable and motivated
Physical Requirements: Light work - exerting up to 15 pounds of force occasionally (up to 33% of the time). Requires the ability to work designated shift lengths (including 8 and 12 hours).Prolonged periods of sitting at a desk and working on a computer and standing, bending and moving.
Benefits:
- Health Insurance: Company pays 100% of your health insurance premiums, which includes a low-deductible health plan through Cigna, Vision, and Dental.
- Additional Insurance: $50 employer monthly allotment for Disability, Life insurances, Cancer coverage, Accident policies, and more through a supplemental company.
- Retirement: Up to 8% match for retirement, no waiting period!
- Vacation & leave: Generous vacation and sick leave with accrual and carry-over opportunities.
- Continuing or Additional Education: HH&WC will assist in the professional development of all employees with HR approval.
The Clinic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Clinic is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at 307-387-9850.